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the way you do business! Think of calls to your organization as business
assets. The way you handle callers can improve customer service, increase
employee productivity, reduce operating costs and improve your company image.
Include telecommunications in your strategic thinking. |
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1.
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Put your callers
first! Let your communications system automatically and quickly distribute
calls to calling
groups of sales
or service specialists. Now you can set standards for how long callers
hold, and how quickly they are served.
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2.
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Free your
receptionist for customer calls by using an automated
attendant for overflow,
after hour and employee related calls.
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3.
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Improve message
handling with voicemail.
Voice messages are 6 times more effective than written messages and save
your callers’ precious time.
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4.
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Improve employee
productivity up to 43% and reduce muscle fatigue up to 41% with headsets.
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5.
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Let your customers
reach you, while giving you freedom to move about using wireless
phones and headsets.
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6.
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Access fax,
e-mail and voice messages in one place on your computer desktop with unified
messaging. Check,
store, print, append text or voice, and forward your message with the
click of a mouse. That's productivity!
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7.
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Instantly
retrieve customer records from a computer database even before you answer
the call using Caller
ID. That's customer
service! That's computer
telephone integration
(CTI).
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8.
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Slash your
local line charges and long-distance costs with T-1
service, … giving you more lines for less than you already spend.
Or, use T-1 to network
locations together,
and even share
voicemail.
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9.
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Webconferencing
instantly connects you with employees, customers and vendors worldwide
to share video, electronic, paper or moving images for a fraction of the
time and money spent traveling.
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| 10. |
Reduce non-business
calls (more than 1 in 5), allocate costs, schedule staff, and analyze
line usage with help from call
accounting software.
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 Now
even small business can enjoy the same advanced communication technologies
that only big business could once afford. Ask your BlueRidge Associate for
more details on how you can begin using telecommunications technology as
a competitive advantage for your business today!Call Today 800.745.5530 Tel: 919.466.9455 
Fax: 919.465.4475
E-mail: info@blueridgetech.com
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